At CraftLaser, our primary goal is to provide you with a smooth and reliable shopping experience. We take great care in ensuring that your chosen products reach you in perfect condition and within the expected delivery timeframe. Once you place an order, we aim to dispatch and deliver it within 4-7 working days, taking into account any specific regional factors that may influence delivery times. Please be aware that orders placed on weekends, public holidays, or after regular business hours will be processed on the next working day. As part of our commitment to timely service, we make every effort to dispatch your orders as soon as they are received and confirmed.

We believe in transparent and straightforward shipping charges to provide a hassle-free shopping experience. Therefore, we offer free shipping on all prepaid orders across India, allowing you to enjoy your shopping experience without worrying about extra costs. For customers who prefer the convenience of Cash on Delivery (COD), a flat shipping charge of ₹100 will apply. We encourage our customers to select the payment option that best suits their needs. COD provides an additional layer of flexibility, and while it incurs a small fee, it remains an efficient option for many of our buyers.

Your order is important to us, and we work hard to ensure it is processed efficiently. Our standard processing hours are during normal business days, Monday to Friday. Once your order is confirmed and processed, we will send you an email notification confirming that your package has been dispatched. This email will include a tracking number to allow you to follow the status of your shipment from dispatch to delivery. This tracking feature ensures that you are kept informed about the progress of your order at all times.

We are proud to offer delivery services to all regions within India, ensuring that customers from across the country can enjoy our quality products. However, at this time, we do not offer international shipping, and our services are currently limited to domestic locations. We strive to ensure all orders are delivered within the expected timeframe, but in rare cases, there may be delays due to unforeseen circumstances such as natural disasters, public holidays, strikes, or logistical challenges faced by our courier partners. Should there be any delays, we will proactively notify you and work to ensure your order reaches you as quickly as possible.

It is crucial that the shipping address provided during checkout is correct and complete. An incorrect or incomplete address can result in delays or failed deliveries, and CraftLaser cannot be held responsible for issues arising from inaccurate details provided by the customer. To help prevent such issues, please double-check your delivery information before placing your order. In cases where our courier partner is unable to deliver the package on the first attempt, they will make up to two additional delivery attempts. If the package cannot be successfully delivered after these attempts, it will be returned to us. In such situations, reshipping will incur additional charges, which will be communicated to the customer in advance.

In the unfortunate event that your package arrives damaged or is lost during transit, we are here to assist you. We take great care in packaging your order to prevent damage, but should any issues arise, please contact our customer support team at craftlaser98@gmail.com within 48 hours of receiving the package. Our team will investigate the situation thoroughly, and if necessary, we will arrange for a replacement or other appropriate action. Your satisfaction is our priority, and we will ensure that any concerns are addressed promptly.

We continuously review and update our shipping policy to reflect improvements in our service and to adapt to any changing circumstances. CraftLaser reserves the right to modify or update this shipping policy at any time. Any changes will be clearly posted on this page, and we encourage our customers to review the shipping policy periodically to stay informed of any updates. We remain committed to providing exceptional service and ensuring that your shopping experience with CraftLaser is both enjoyable and reliable.